Shipping policy

Domestic:

Everyone deserves to elevate their personal care routine, so we ship Australia-wide!

Standard shipping(AUD): $10.00 

Standard shipping(NZ): $17.85 

Free standard shipping (AUD): Spend $100 or more 

Free standard shipping (NZ): Spend $200 or more 

Express shipping flat rate: $15.00

For deliveries within Australia, please allow 3 – 5 working days for your Gem to arrive.

International:

Enjoy Gem from anywhere in the world - self-care is universal!

Flat rate: $40.00 AUD per order 

Shipping times vary but can take anywhere between 7 -21 business days.

Please note, your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Gem is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Gem you are responsible for the original shipping charges (even on purchases that included free shipping) at a cost to duties, fees, taxes and/or customs charges incurred, and the cost of return shipping.