GEM POLICIES
Shipping, Refund & Subscription
SHIPPING
Shipping times may vary and can take anywhere between 7 - 21 business days for your order to arrive.Please note, your goods may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Gem is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Gem you are responsible for the original shipping charges (even on purchases that included free shipping) at a cost to duties, fees, taxes and/or customs charges incurred, and the cost of return shipping.
REFUNDS
Not loving Gem? Please email us at hello@gem-products.co within 10 days, and we will issue a full refund. Please note, you will be automatically refunded on your original payment method. It can take some time for your bank or credit card company to process and post the refund. All shipping fee expenses including return and redelivery will be covered by the customer.
