How can I check my order?

Simply log into your Account to check on your order. Have questions? Send us an email at hello@gem-products.co

What is your return policy?

If an order you’ve made on gem-products.co arrives incomplete, damaged or is lost, please contact us within 30 days at hello@gem-products.co and we’ll fix it for you. Please note, that due to hygiene reasons, we are unable to accept opened, returned goods.

What is your refund policy?

If an order you’ve made on gem-products.co is not for you, please let us know within 10 days of use and we will issue a full refund. We stand behind our range, but sometimes it just doesn’t work out! For more, visit our Refund Policy.

When will my credit card be charged?

Your credit card will be charged as soon as your order is placed. For more, please see our Shipping Policy.

Why is there a probiotic in my Gem toothpaste?

Billions of bacteria occur within the human digestive system. They perform crucial functions that are essential to a healthy body. The need for healthy bacteria is not limited to your gut, it is also extremely important to have a healthy microbial environment in your mouth.

Probiotics are good bacteria that perform certain functions depending on the strain. The probiotic in Gem is specific to the mouth, and is called Lactobacillus Lysate derived from Lactobacillus Salivarius; it specialises in maintaining a healthy oral microbiome balance.

We are constantly introducing different foods into mouths and with that comes potentially damaging bacteria left behind. Cavities and tooth decay are a direct result of acid produced by bacteria. Regular cleaning with Gem will not only remove the bad bacteria but can help to tip the balance back in our favour, by depositing the good probiotics back in the mouth.

The probiotics in Gem deposit onto the teeth during the brushing process, preventing the bad, acid-producing bacteria from getting a hold, leaving a healthier mouth throughout the day.

What’s that in my mouthwash?

Do not fear! The green particles floating around are the Chlorophyll remnants – a completely natural, plant derived ingredient that takes our Mouthwash to the next level. We have a little disclaimer at the back of the bottle, just give it a good shake, it’s perfectly fine to use.

Do the whitening strips actually work?

Our whitening strips have been clinically proven to brighten teeth up to 7 shades within 14 days. Further, participants in a random study noticed visibility whiter teeth in just 3 days! Find out more here (link)

I’m a dentist, how can I test your products?

Thanks so much! We would love for you to be among our dental community who recommend Gem. Simply email us at hello@gem-products.co and we would be delighted to send you a sample.

What are your company values?

CUSTOMER FIRST, ALWAYS
Customers are our lifeblood. Without happy customers, we’re doomed. Always consider the customer perspective and treat them with respect (even when they are wrong or unreasonable).

PLAY, RESPECTFULLY
We spend a huge amount of time at work. So, the more that time doesn’t feel like “work” the better. We can be playful, but we’re always respectful. We work together to move mountains and though we have fun, we always get it done.

SOLUTIONS FOCUSED
We act like entrepreneurs, don’t follow trends and get energised scouting for solutions. We have the bravery and resourcefulness to spark change – to make our products, our people, our place better.

CARE LIKE CRAZY
We act like it’s our own business and work fast, but we don’t hurry. We’re a start-up and take pride in what we do and love smashing goals. We’re scrappy, creative and think outside the box.

DO THE RIGHT THING
We act with integrity, even when no one is looking. It’s OK to make mistakes and when we do, we own them, as well as the solution.

I’m looking to shop Gem in store, where can I find your products?

In Australia, you can find us at Priceline, Woolworths, Terrywhite Chemmart or type in your local postcode HERE to search for your closest retailer. In the UK, you can find us at Boots.

Can I return an item bought in a store, directly to you?

Unfortunately, no. If you need to return a Gem item bought in-store, we recommend that you contact the store direct. They will have access to your purchase history and can help you from there.

I have an issue with an item purchased in store. Can you help?

We are sorry to hear that. Contact the store directly – they will be able to help you out :)