Refund policy

Refunds, Damages & Order Issues

 

We know you’ll love Gem, but in the unlikely event something’s not quite right with your order, please let us know so we can make it right. Contact us anytime at hello@gem-products.co 

 

Damages - Please inspect your order upon arrival and contact us immediately if the item is defective or damaged so we can get to work fixing it.

 

Wrong Orders – Mistakes can happen (rarely!). If you receive the wrong item, please let us know and we’ll get the right Gems to you ASAP.

 

Not Loving Your Gem? – If Gem isn’t for you, please let us know within 10 days of use, and we will issue a full refund. This is our Happy Mouth Policy. We stand behind our range, and know you’ll be satisfied with your purchase, but sometimes it just doesn’t work out!

You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All shipping fee expenses including return and redelivery will be covered by the customer.